Privacy Policy
In this privacy notice ‘we’, ‘us’ and ‘our’ means Vikki Gadd Crystals and ‘you’ and ‘your’ means the person the personal information refers to.
Vikki Gadd Crystals collects and processes your personal information to fulfil orders placed on the website vikkigadd.co.uk, respond to enquiries and improve our services. Our lawful bases for processing include your consent, the performance of a contract (your order), and our legitimate interests in operating and improving our business.
We will only contact you in relation to your order or in response to enquiries unless you have explicitly opted in to receive marketing communications.
The Information We Hold And How We Use It
We collect information necessary to process your order. This may include your name, billing and delivery address, email address and (optionally) your telephone number.
We may also collect technical data such as your IP (Internet Protocol) address for security and administrative purposes.
Your information may be shared with trusted third parties where necessary to process and fulfil your order, including payment providers, delivery services and website hosting providers. These providers only process your data in accordance with our instructions and applicable data protection laws.
We do not sell, rent or share your personal information with third parties for marketing purposes.
How Long We Retain Your Details For
Your personal details and order history may be retained on our secure systems for as long as necessary to fulfil the purposes outlined above.
Financial records, including invoices, may be retained for up to 6 years in accordance with UK legal and accounting requirements.
Emails relating to enquiries may be retained for a short period and then securely deleted.
How We Use Cookies
A cookie is a small file placed on your device that helps improve your experience on our website.
We use cookies to:
- Enable essential website functionality such as the shopping cart
- Remember your preferences where applicable
- Analyse website usage via tools such as Google Analytics
Google Analytics provides anonymised statistical data about how visitors use our site. You can find out more at google.com/analytics/learn/privacy.html
Your Rights
You have the right to request access to the personal data we hold about you, and to request correction, deletion or restriction of processing where applicable.
You also have the right to withdraw consent at any time where processing is based on consent.
To exercise your rights, please contact us and we will respond within one month.
SSL Certificate
Our website uses SSL (Secure Socket Layer) encryption to ensure that all data transmitted between your browser and our website remains secure. This is indicated by “https://” and a padlock symbol in your browser.
Security
We implement appropriate security measures including firewalls, malware protection and secure backups to protect your personal data.
Online Payments
We use secure third-party payment providers including PayPal and TYL by NatWest to process payments.
At no time do we store your debit or credit card details on our website.
Telephone Orders and Payments
If orders are taken over the telephone, your details will be processed in accordance with this policy. Payment details will be processed securely and not retained.
Contact Us
You may contact us via email or by telephone on 07788776558, or in writing at:
Vikki Gadd Crystals
72 St. Edwards Street
Leek
Staffordshire
ST13 5DL
United Kingdom
This privacy notice is provided in accordance with the UK General Data Protection Regulation (UK GDPR).
Legal Information:
Chris Gadd trading as Vikki Gadd Crystals