Terms & Conditions

We want to make your shopping experience “hassle free” and “safe”. Our site is specifically designed to make this process as straight forward as possible. However, you need to know a little more about the buying process, our terms and conditions of sale and your rights when buying from us.

The following will hopefully answer any questions you may have as well as laying out our terms and conditions of sale.

By placing an order with us you agree to our terms and conditions and will be shown a link to this page when you check out your order. You will also be required to give your consent to the use of your personal details during the checking out process. This is a legal requirement and an order cannot be processed without this consent. Please see our PRIVACY POLICY for more details.

Payment Options

We accept payments through Paypal and you do not need a PayPal account for this.

We are also more than happy to accept cheques drawn on a UK bank although in this case goods will not be dispatched until payment has cleared our account. If paying by cheque, full payment instructions will be sent to you by email on completion of the checkout process.

We accept orders from the UK and overseas. However, for overseas buyers payment must be made via Paypal. You do not have to be a Paypal account holder to make debit or credit card payments and, if you prefer this option, it is also available to UK credit and debit card holders.

Credit Card Security

Paypal websites are not on Vikki Gadd Crystals. We do not store your credit/debit card information on our website at any time.

Delivery Charges

All prices shown on the website are in pounds sterling and are inclusive of any UK taxes. Delivery charges are not included in the products published price and will be added to you invoice on completion of you order.

However, the delivery cost is clearly shown when you view the shopping cart as is the country to which your order will be shipped. The default destination country is the United Kingdom. If this is not the case then please select your country from the drop down box and the revised costs will be automatically displayed.

Dispatch and Delivery

We endeavour to dispatch orders within 1 to 2 working days upon receipt of cleared payment from Monday to Friday except UK Bank Holidays. If payment is by cheque, goods will not be dispatched until payment has cleared our account.

If for any reason there is any delay we will inform you as soon as we possibly can.

All items shown on this website are “in stock” unless otherwise indicated by an “Out of Stock” displayed alongside the product description.

Packages are dispatched within the UK via Royal Mail and via Royal Mail International services for those destinations outside the UK. The maximum weight for overseas orders is 2 kg. UK orders up to 5 Kg in weight will be sent by Royal Mail Second Class Post and orders over 5kg in weight will be sent by Parcelforce and will require a signature on delivery.

Confirmation of Order

On checking out you will receive an e-mail confirming your purchase together with information regarding payment and delivery. If for any reason you do not receive this e-mail within 12 hours then please get in touch with us.

Damaged Goods

Goods damaged or proved faulty in transit will be replaced wherever possible or alternatively a full refund will be made. Please notify us immediately of any such occurrence.


We truly hope that you don’t, but should you have any complaints please let us know in confidence by e-mail giving details of your complaint and your suggestion of how we can resolve the situation. We will act as quickly as possible to rectify any problem you have with our goods or services.


All measurements given on this website are approximate although we do try to describe our products as accurately as we can.

Our Right to Cancel

Although extremely unlikely, Vikki Gadd reserve the right to cancel any order within 48 hours of placement. Notification will be given by e-mail as soon as possible and a full refund (including postage) will be issued and your personal information deleted.

Vikki Gadd Website Pictures and Product Descriptions

All pictures and product descriptions held on www.vikkigaddco.uk are the sole property of Vikki Gadd and may not be used or copied without written permission from Vikki Gadd Crystal Energy Therapy. We have the right to change, alter or remove any details or items as is necessary or as we feel is appropriate.

All gift sets, candles, jewellery and pillows are copy writed.


All the information and guides on the energetic properties and uses of crystals, gemstones, minerals, oils, candles and essences are the result of intuitive thoughts, feelings and beliefs and should not be used as a replacement for medical advise or conventional treatments. You must always consult a qualified and registered medical practitioner.

Any information and guidance in what ever form it is given is for your personal interpretation and use only. Individuals can vary in their receptivity to crystal, gemstone, mineral or essence energies so there is no guarantee that you will experience or respond to the described properties or benefits and any purchases from Vikki Gadd are made on the basis of your personal choice and own free will.